Shittu Adedamola Shakirat
Experienced Sales Representative
Ibadan, NG.About
Highly dedicated and customer-focused Sales Representative with over 10 years of experience driving revenue and enhancing customer satisfaction in retail and food sales environments. Proven ability to consistently meet and exceed sales targets, expertly manage customer relationships, and streamline operational processes to significantly contribute to business growth and profitability. Leverages strong communication and negotiation skills to promote products effectively and resolve customer issues with exceptional professionalism.
Work
Ayomo Bakery
|Sales Representative
Ibadan, Felele, Nigeria
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Summary
Drove daily sales and maintained high customer satisfaction for a busy bakery, contributing to consistent revenue growth through effective product promotion and complaint resolution.
Highlights
Consistently exceeded daily sales targets by actively promoting bakery products and special offers, contributing to a 15% increase in weekly revenue.
Delivered exceptional customer service to an average of 50+ patrons daily, resolving inquiries and complaints efficiently to maintain a 95% satisfaction rate.
Maintained meticulous records of daily sales transactions, ensuring 100% accuracy in financial reporting and inventory management.
Optimized product display and merchandising strategies, enhancing product visibility and contributing to increased impulse purchases.
Collaborated effectively with team members to ensure smooth daily operations and achieve collective sales objectives.
Salem Chemist
|Sales Representative
Ibadan, Agodi, Nigeria
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Summary
Managed diverse sales operations and customer relations for a retail chemist, ensuring product accessibility, accurate transactions, and high levels of customer satisfaction.
Highlights
Provided expert product information and personalized guidance to an average of 40+ customers daily, enhancing purchasing decisions and fostering trust.
Successfully guided customers through product selection, resulting in a 20% increase in cross-selling and upselling opportunities for complementary items.
Managed daily sales transactions and reconciled cash payments with 100% accuracy, safeguarding financial integrity and minimizing discrepancies.
Cultivated strong customer relationships through proactive engagement, contributing to a loyal client base and an estimated 10% increase in repeat business.
Optimized stock arrangement and maintained organized shop displays, improving product accessibility and enhancing the overall customer shopping experience.
Education
The Federal Polytechnic Nasarawa
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National Diploma (ND)
Languages
English
Skills
Customer Service & Relationship Management
Customer Service, Relationship Management, Client Retention, Customer Satisfaction.
Sales & Marketing
Sales, Marketing, Product Promotion, Target Achievement, Retail Sales.
Communication Skills
Communication, Active Listening, Interpersonal Communication.
Persuasion & Negotiation
Persuasion, Negotiation, Influence.
Cash Handling
Cash Management, Transaction Processing, Financial Reconciliation.
Teamwork & Collaboration
Teamwork, Collaboration, Cross-functional Collaboration.
Problem Solving
Problem Solving, Issue Resolution, Critical Thinking.
Time Management
Time Management, Prioritization, Efficiency.
Product Promotion
Product Promotion, Merchandising, Sales Strategies.
Attention to Detail
Attention to Detail, Accuracy, Quality Assurance.
Ability to Work Under Pressure
Resilience, Stress Management, Adaptability.