Shittu Adedamola Shakirat

Experienced Sales Representative

Ibadan, NG.

About

Highly dedicated and customer-focused Sales Representative with over 10 years of experience driving revenue and enhancing customer satisfaction in retail and food sales environments. Proven ability to consistently meet and exceed sales targets, expertly manage customer relationships, and streamline operational processes to significantly contribute to business growth and profitability. Leverages strong communication and negotiation skills to promote products effectively and resolve customer issues with exceptional professionalism.

Work

Ayomo Bakery

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Sales Representative

Ibadan, Felele, Nigeria

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Summary

Drove daily sales and maintained high customer satisfaction for a busy bakery, contributing to consistent revenue growth through effective product promotion and complaint resolution.

Highlights

Consistently exceeded daily sales targets by actively promoting bakery products and special offers, contributing to a 15% increase in weekly revenue.

Delivered exceptional customer service to an average of 50+ patrons daily, resolving inquiries and complaints efficiently to maintain a 95% satisfaction rate.

Maintained meticulous records of daily sales transactions, ensuring 100% accuracy in financial reporting and inventory management.

Optimized product display and merchandising strategies, enhancing product visibility and contributing to increased impulse purchases.

Collaborated effectively with team members to ensure smooth daily operations and achieve collective sales objectives.

Salem Chemist

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Sales Representative

Ibadan, Agodi, Nigeria

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Summary

Managed diverse sales operations and customer relations for a retail chemist, ensuring product accessibility, accurate transactions, and high levels of customer satisfaction.

Highlights

Provided expert product information and personalized guidance to an average of 40+ customers daily, enhancing purchasing decisions and fostering trust.

Successfully guided customers through product selection, resulting in a 20% increase in cross-selling and upselling opportunities for complementary items.

Managed daily sales transactions and reconciled cash payments with 100% accuracy, safeguarding financial integrity and minimizing discrepancies.

Cultivated strong customer relationships through proactive engagement, contributing to a loyal client base and an estimated 10% increase in repeat business.

Optimized stock arrangement and maintained organized shop displays, improving product accessibility and enhancing the overall customer shopping experience.

Education

The Federal Polytechnic Nasarawa

Nasarawa, Nigeria
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National Diploma (ND)

Languages

English

Skills

Customer Service & Relationship Management

Customer Service, Relationship Management, Client Retention, Customer Satisfaction.

Sales & Marketing

Sales, Marketing, Product Promotion, Target Achievement, Retail Sales.

Communication Skills

Communication, Active Listening, Interpersonal Communication.

Persuasion & Negotiation

Persuasion, Negotiation, Influence.

Cash Handling

Cash Management, Transaction Processing, Financial Reconciliation.

Teamwork & Collaboration

Teamwork, Collaboration, Cross-functional Collaboration.

Problem Solving

Problem Solving, Issue Resolution, Critical Thinking.

Time Management

Time Management, Prioritization, Efficiency.

Product Promotion

Product Promotion, Merchandising, Sales Strategies.

Attention to Detail

Attention to Detail, Accuracy, Quality Assurance.

Ability to Work Under Pressure

Resilience, Stress Management, Adaptability.

Shittu Adedamola Shakirat